If standard frames, stands, or other non-printed accessories ordered fail to work or break due to a manufacturing defect, they shall be eligible for replacement, refund, or store credit. All sales of custom manufactured products are final. Carefully review every detail of the digital proof before completing your order. Once an online proof is approved via the placement of an order, or an email proof is approved with a response of “OK to Print,” DeadlineSigns.com is not responsible for any copy or design errors, including misspellings, date errors or color variation. When a proof is bypassed for any reason, it eliminates the chance for a refund. After an order has been sent to DeadlineSigns.com, the customer is responsible for paying the entire amount of that order and each job within it, along with applicable taxes and shipping/handling fees. After a job has been approved by customer, no changes can be made to the artwork files and job characteristics. In some cases, a refund may be extended to the customer if no work has been done by DeadlineSigns.com on that order. DeadlineSigns.com cannot be held responsible for damage to its products due to unforeseen or uncontrollable weather circumstances, including but not limited to extreme cold/heat, rain, wind, sleet, ice, hail, and snow. Returned accessories are eligible for a refund within the 5 day policy as long as all contents of the box are present and the accessory is returned in the original packaging. Shipping costs to send back accessories will be covered by the purchaser.
All complaints must be registered within 3 days of receipt of your final order. A photograph of the product in question is required for documentation of the issue in question. In addition, if it is necessary to determine fault (as determined by DeadlineSigns.com), the original products must be delivered or shipped back to DeadlineSigns.com. Upon receipt of the photograph and/or product(s) in question, DeadlineSigns.com will reproduce your order at no cost, should your order contain manufacturing errors and/or defects (as determined by DeadlineSigns.com). You agree that the determination of whether or not a product is defective or incorrect is the sole discretion of DeadlineSigns.com, and you also agree to fully-disclose the circumstances leading up to the issue in question, including how the product was used, where it was used and any other information that is needed to determine the cause of the product not working as intended.